Questions & Answers



    50 East 52nd Street
    Brooklyn, NY 10022
    United States


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    Shopping Information

    How do I buy items on Fashion Connects?
    Buying on Fashion Connects is easy! Simply browse through our curated selection of luxury fashion items, add your desired pieces to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you'll have your fabulous new pieces on their way to your doorstep in no time.
    What payment methods are accepted on Fashion Connects?
    We offer a variety of secure payment methods, including credit cards, debit cards, and PayPal, to ensure a seamless shopping experience for our customers. Rest assured that your personal and financial information is protected.
    How does the rental process work?

    Renting on Fashion Connects is a fantastic way to enjoy luxury fashion without the commitment. Simply select the item you wish to rent, choose the rental option. You'll enroll into a 4-payment plan every 2 weeks. You can return the item anytime to stop payments. You can complete the 4 payments to keep the item. The item will be shipped to you, and once your rental period is over, return it using the provided prepaid label. It's the perfect option for special occasions or trying out a new style before committing to the purchase!

    How does Fashion Connects ensure the authenticity of luxury items?
    Our commitment to providing a trustworthy platform is paramount to us.Through our verification process, our team verifies the listed item matches the product being shipped to the customer. We also encourage buyers to report any suspicious or counterfeit items they come and directly contact our care team (
    Can I only rent and not sell my item?
    Rent only is currently not an option. Every item posted on FashionConnects has a possibility to be purchased.
    What happens if an item I purchased doesn't fit or match my expectations?
    We want you to be completely satisfied with your purchase, However all purchases are final. Rent-to-own purchases can be returned after each two week installment period. Please refer to our Returns & Exchanges policy for more details on the process.
    Is the shipping cost included in the item's price?
    Shipping costs may vary depending on the seller's location and the shipping method chosen. The shipping cost will be displayed at the checkout before you finalize your purchase, so you can see the total cost before placing your order.
    Can I sell my luxury fashion items on Fashion Connects?
    Absolutely! We welcome fashionable sellers to join our community. Simply create a seller account, list your luxury items, and set your desired prices. Once your items are approved, they'll be visible to potential buyers, and you can start connecting with fashion enthusiasts all around the world.

    Payment Information

    What payment methods are accepted on Fashion Connects?
    We accept various secure payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. You can choose the most convenient option at checkout. We offer sezzle for rentals only.
    Are my payment details secure on Fashion Connects?
    Yes, your payment details are completely secure. We use industry-standard encryption and follow strict security protocols to protect your financial information. Rest assured that your data is safe with us.
    Are there any additional fees for using specific payment methods?
    Generally, there are no additional fees for using our standard payment methods, such as credit cards or PayPal. However, please check with your payment provider to ensure there are no additional charges from their end.
    Do you offer installment plans or buy now, pay later options??
    At this time, we offer installment plans for rent-to-own items only. This is to provide shoppers the flexibility to return an item during the rent-to-own process.
    Can I save multiple payment methods on my account?
    Yes, you can save multiple payment methods for quicker and easier checkout. You can manage your saved payment methods in your account settings.
    Is there a limit on the purchase amount I can make?
    At this time, you can only purchase one item at a time per seller.
    Can I split my payment between different payment methods?”
    Currently, we don't offer the option to split payments between different methods. You'll need to use a single payment method for each transaction.
    How do I apply a discount code to my purchase?”
    Applying a discount code is easy! During the checkout process, you'll see a field to enter your discount code. Simply input the code, click "Apply," and the discount will be deducted from your total.

    Orders and Returns

    How can I track my order on Fashion Connects?
    Once your order is confirmed and shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package's delivery status through our website or the shipping carrier's website.
    How long does it take to receive my order?
    The delivery time depends on your location and the shipping method selected. Typically, orders may take 3-7 business days to arrive. Please refer to our Shipping Policy for more details.
    What is your return and exchange policy?
    We want you to be completely satisfied with your purchase, However all purchases are final. Rent-to-own purchases can be returned after each two week installment period. Please refer to our Returns & Exchanges policy for more details on the process.
    What if I receive a damaged or incorrect item?
    If you receive a damaged or incorrect item, please contact our support team immediately. We apologize for any inconvenience and will resolve the issue promptly.
    Can I cancel or modify my order after it's been placed?
    We aim to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our support team as soon as possible. While we cannot guarantee changes after an order is placed, we'll do our best to accommodate your request.
    What should I do if my order is delayed or hasn't arrived yet?
    If your order is delayed or hasn't arrived within the expected timeframe, please track your order using the provided tracking number. If there are any issues with the delivery, contact the shipping carrier or our support team (, and we'll assist you in resolving the matter. Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
    Do I have to pay for return shipping?
    The return shipping cost may vary based on your location and the reason for the return. In some cases, return shipping costs may be covered by the customer. Please refer to our Returns & Exchanges Policy for more details.